Telephone: 0860 100 544
Contact Us
Support Lines
Disease and Medicine Risk Management
Chronic Medicine Queries: for members –
Telephone: 0861 700 600 option 1 then option 3
Fax: 011 707 8622
E-mail: [email protected]
Chronic Medicine Authorisation: for doctors and phamacists only-
Telephone: 0800 200 300
Telephone: 0800 200 300
Programmes
Cancer Programme
Telephone: 011 707 8461
Diabetes Programme
General queries: 0861 700 600
Guidepost Telephone: 087 230 0056
Guidepost Email: [email protected]
Diabetes Emergency Hotline: 087 230 0401
Emotional Wellness Programme
Telephone: 011 707 8415
Mother-to-be Wellness Programme
Telephone: 0860 100 544
Respiratory Wellness Programme
Telephone: 0861 700 600
Wellness Club
E-mail: [email protected]
Whistle-blowing
Toll-free Number: 0800 111 215
E-mail: [email protected]
Toll-free Fax: 0800 212 689
Postal: Freepost KZN665, Musgrave, 4062
SMS: 33490
Online: www.whistleblowing.co.za
Escalation Process
Normal Enquiries
Benefits, claims and contributions
Telephone: 0860 100 545 (Mon – Fri: 08h00 – 16h00)
E-mail: [email protected]
Customer care consultant to provide feedback on queries within 48 hours (if all documents supplied) if unable to resolve the query on first contact.
Chief Financial Officer & Scheme Relations
Roxanne Wilken
E-mail: [email protected]
Attention: Roxanne Wilken
CAMAF is committed to resolving your queries swiftly. We would welcome any comments/compliments that you would like to share with the Scheme Manager.
If satisfaction is not obtained as a result of the normal escalation process, it will be referred by the Principal Officer to the Disputes Committee, which is appointed by the Board.
If you have followed the above complaints process and you feel aggrieved or believe that the scheme has not:
- Applied the scheme rules correctly.
- Contravened the Medical Schemes Act
You may contact the Council for Medical Schemes in writing giving full details of your case and the reasons for your complaint. For a complaint form and contact details click here
Customer Care
Telephone: 0860 100 545 or 011 707 8400
(Mon – Thurs: 08h00 – 17h00; Fri : 08h00 – 16h30)
Fax: 0861 113 676
Email: [email protected]
Chronic Medication: 0861 700 600 Option 3
Email: [email protected]
Claims submission: [email protected]
Hospital Risk Management
Hospital pre-authorisation: [email protected] or login here to get your pre-authorisation online.
Emergency hospital admissions: 0860 100 544
Address
Wedgefield Office Park
17 Muswell Road South
Bryanston
PO Box 2964
Randburg
2125