Lifestyle Programme FAQ’s
How do I access the e|Care portal?
Look out for a welcome email from e|Care, giving you the link to your e|Care portal and your unique login details.
If you are an existing corporate member or didnât receive a welcome email or if you deleted your welcome email by accident, email [email protected] to request a new one or click on the âContact usâ link at the bottom of the login page.
What do I do if I have forgotten my login details and password?
Go to your e|Care portal login page, look for the heading that says âForgot password or username?â, enter your email address and press âSendâ. This will reset your password and you will receive an email with your temporary password.
How do I profile on e|Care?
Log into your e|Care portal, look for the Toolbox and click on the âWellness Assessmentâ button. There are 8 tabs to complete and are updated as often as possible.
Why should I profile on e|Care?
By completing and updating your wellness assessment on the e|Care portal, weâre able to share personalised health bytes (articles) with you via your weekly HealthByte. These bytes contain health information tailored to you according to the information youâve shared about your personal and family medical history, your habits and your lifestyle.
Why am I not receiving my weekly HealthBytes?
If youâre not receiving weekly HealthBytes, please email [email protected] so that we can check that youâre on the system and that your details are correct.
Why is there a paragraph in my weekly HealthByte saying âWe see you havenât profiled yetâ?
If youâre receiving this paragraph in your weekly HealthByte, it means that you havenât logged into the e|Care portal, clicked on the âWellness Assessmentâ button in the Toolbox and completed your wellness assessment. Once youâve completed and updated your wellness assessment on the e|Care portal, weâll be able to share personalised bytes (articles) with you via your weekly HealthByte
My company already subscribes to e|Care and Iâm not redirected to my companyâs portal?
Your member record with us contains employment details, and if these are not updated or inaccurate, our system will unfortunately directs you to the wrong login page. Please contact our call centre to update your records â or simply do it online
How do I access my pharmacy screen?
Merely go to your local Dischem, Pick n Pay or Clicks pharmacy clinic and ask for a CAMAF Lifestyle Programme sponsored health risk assessment. Please remind the nurse to look under the âCLP benefitâ on their system as this is not a regular pharmacy claimable event.